The recent crash of the dotloop e-signature platform highlights the challenges related to going paperless and relying on someone else’s server for your protection. Whether it’s your email, your website, your e-signature platform or anything else that you store in the cloud, what can you do to protect yourself from cloud-based storms?
In my recent series of articles on the differences between the various e-signature platforms, I outlined the dangers of using a PDF-based e-signature platform such as dotloop that relies exclusively on its company website to track document changes in the cloud.
When I was researching the articles, I posed the following question to dotloop’s CEO, Allison Austin: “What happens if your system goes down, is hacked, or if you go out of business?” His response cited dotloop’s multiple backup systems and that it would be highly unlikely that that would happen.
When the dotloop system went down, its users lost access. All digital transaction management platforms send users their documents via email, where they can be archived and accessed for future use.
But unlike DocuSign, Instanet or zipLogix’s Digital Ink products that provide the double protection of both a PDF document trail and independent tracking of changes within the document itself, dotloop users had no backup unless they did one of three things prior to the outage: (1) printed the documents to paper beforehand; (2) downloaded the documents into a separate PDF file on their computer; or (3) stored the documents in another cloud-based solution.
It’s not if they will fail, it’s when Of course, whether you are Google, Amazon, Microsoft or any other technology provider, sooner or later the system goes down. On Aug.16, Google went down for a few minutes. The blackout was “unprecedented.” The result: a 40 percent decrease of global traffic on the Web, according to a CNET article.
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